Whenever possible, students are encouraged to seek an informal resolution of the matter directly
with the faculty or individual(s) involved. Often a complaint can be resolved in this way.
However, if an informal approach is neither successful nor advisable, the student should use the
A student complaint form should be submitted to the Dean of Students office. Forms are
available at the Office of Student Life. It should contain (at a minimum) the date and time
of the alleged conflict or action, the reason(s) for the complaint, a summary of the
complaint, a list of other persons who may provide information and any appropriate
documentation. The student must also include the resolution or outcome he or she is
seeking. The complaint must be submitted within ten (10) business days of the alleged
conflict or action.
Upon receipt of a completed form, a conference will take place with the student and a
staff member from the Dean of Students office.
The staff member will notify appropriate persons and request any information or
documentation needed to resolve the complaint.
The staff member may attempt to resolve the complaint by encouraging discussion
between the student(s) or the faculty member/administrator or by taking the appropriate
action to resolve complaint.
A review of the complaint with the Dean of Students and other administrators may take
place before final resolution.
When possible, the final resolution (or a finding of “unresolved”) will be filed in the
Dean of Students office within fifteen (15) business days of the date the complaint is
filed. If there are circumstances requiring an extension of this deadline, the staff member
assigned to the complaint will notify the parties involved
Drafted: July 17, 2014
Policy Revised: Fall 2014